Return and Refund Policy

Mealtime endeavors to provide the best customer satisfaction, and we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by email ( For an immediate response, please call us at (09122177655). The preparation of your order will begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed with the restaurant. All refunds and returns must take place the same day of the order, no refunds and or returns will be processed otherwise. Please make sure to have the order number, receipt, phone number, or web confirmation number; we cannot look up orders via credit card numbers.


Once an order has been confirmed and accepted by the restaurant, no changes can be made. If a change is required, additional charges may apply. Any third-party order changes must be submitted directly to the website. The restaurant cannot make any changes to any confirmed orders. All order changes must be resubmitted.


If you receive food different from your receipt, we sincerely apologize. Please call us as soon as you notice an error in your order. You might be required to return your food to the original container for quality inspection.
• For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new item's price. In the same way, you will receive the balance difference back as credit for the new item if less than the food received in error.


We will make it up to you on the rare occasion that you do not receive food on your receipt. Please call us immediately if you notice food items are not received in your order. You may cancel the missed food before we prepare it without question, and we will refund the amount to a credit card or via a Voucher code.


Refunds and replacement food are available upon request for orders in which the food is wrong, omitted, or in other similar circumstances. Refunds are not typically provided for food that a guest simply does not like. All food dissatisfaction issues are precise, and the action taken is based on the restaurant.


Sorry, we cannot cancel, refund, or give credit if you change your mind or mistakenly order an item after the order is prepared. The only items that we can refund or cancel are any non-food or beverage-related items.
Advanced orders can be canceled before the current scheduled date and time at our discretion and only if ample time is provided. Please call or email us immediately if you are considering canceling your order.


If 25% or more of the food has been consumed or removed, we cannot issue any discount, refund, or credit. If the food has been discarded, repackaged, or tampered with and we cannot verify its origin or issue, we cannot provide any discount, refund, or credit. A discount, refund, credit, or remake of the item(s) will only occur if both statements are untrue. All item(s) must be returned immediately, have more than 75% of the item(s) present, are in the original packaging, and do not show signs of tampering.